Refund policy
Return & Refund Policy
Effective Date: January 1, 2026
Thank you for shopping with CozyWhiskers. Your satisfaction is our highest priority. We are committed to providing premium-quality ultra-soft plush pillows and related products. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Policy
We gladly accept returns within 30 calendar days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, tags, manuals, and promotional items received with the product.
- Not show signs of misuse, excessive wear, or intentional damage.
Returns requested after the 30-day return window may not be accepted.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products.
- Clearance or final sale items.
- Gift cards.
- Products damaged through misuse or improper care.
- Items returned without prior authorization.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
please contact us within 7 days of delivery.
Include:
- Your order number.
- A detailed description of the issue.
- Clear photos showing the product and packaging.
Our support team will review your request and provide an appropriate resolution as quickly as possible.
4. Return Process
To initiate a return:
Email us at:
Please include:
- Full name
- Order number
- Reason for return
- Photos if applicable
Do not return products without receiving return instructions from our customer support team.
Unauthorized returns may experience delays or be refused.
5. Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method.
Depending on your financial institution, refunds typically appear within 5–10 business days after processing.
Shipping fees (if applicable) are generally non-refundable unless the return results from our error.
6. Exchanges
We replace items only if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
If you need an exchange, please contact us before returning your product.
7. Cancellations
Orders may be canceled before processing or shipment.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
Please contact us immediately if you wish to cancel an order.
8. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still have questions, please email us.
9. Contact
CozyWhiskers
Website:
cozywhiskers.online
Email:
support@cozywhiskers.online
Phone:
+1 (250) 809-2430
Address:
101-175 Westminster Ave E
Penticton, BC V2A 1H8
Canada